Pidgeon Wellness, LLC
Policies and Procedures
The following policies and procedures serve as a guide for first-time and regular massage clients of Pidgeon Wellness.
At Pidgeon Wellness, your appointments are reserved for you. We have these policies in place to provide the best possible services for our clients. Thank you for understanding. In our commitment to provide a relaxing and outstanding massage experience for all of our clients and out of consideration for our therapists, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE
Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service may be shortened within the originally schedule time in order for our therapists to stay on schedule. The full time will still be charged. A phone call, if running late, is always appreciated.
APPOINTMENT INFORMATION
A credit or debit card is required on file in order to reserve ALL appointments. Cancellations made less than 24 hours before the scheduled appointment time will be charged half price of all services booked. No shows, appointments cancelled or rescheduled within 24 hours will be charged in full for all services booked. You are responsible for keeping your appointment times, we cannot guarantee reminders.
Rescheduling day of is considered a cancellation and will be charged the half price of services.
A completed intake form and signed waiver is required on file to hold your appointment time.
INFORMED CONSENT
Prior to each massage session, the treatment plan will be discussed with you. Before your first visit with us you will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures.
Clients who we have not seen for at least a year will also be asked to fill out this form again.
Scope of Practice
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Pidgeon Wellness therapists are Florida licensed professionals with years of experience and are held to the highest standards of American Massage Therapy Association.
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Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
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Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and follow recommendations of your regular physician.
Respect for Client Needs and Boundaries
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Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work on a specific area, etc. Communication is key.
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The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave.
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The client will always be modestly draped. Only the area being massaged will be undraped.
Professional Boundaries
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Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The situation will immediately be reported and the client will then be asked to leave. The client will not be rescheduled if this occurs.
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When therapists work on chest, low back, hip & gluteal area, it can be worked through the draping if requested.
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Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
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We do not massage anyone under the age of 18 unless the parent or guardian is in the room and signs the appropriate form.
Confidentiality and Conversation
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The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
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We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.
Existing and New Medical Conditions
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It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide any written permission needed from the physician, chiropractor, physical therapist, etc.
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The client must also keep the massage therapist informed of any changes in health conditions.
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For clients undergoing chemo and radiation therapies – please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired massage treatment.
Insurance Billing
Pidgeon Wellness DOES NOT offer direct billing to insurance companies. HSA and FSA payments accepted. You are responsible for full payment at time of service.
Gift Certificates
Pidgeon Wellness is not responsible for lost or stolen gift certificates. Gift certificates cannot be refunded. They are non-redeemable for cash value. Gift certificates may not be used to purchase other gift certificates. We have the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser at the original purchase price. If the service price exceeds the amount of the gift certificate, the redeemer is responsible for the remaining balance. Gift certificates cannot be combined with ANY additional discounts, including: discounted gift certificates, coupons, membership discounts or special offers.
Membership / Packages
Pidgeon Wellness reserves the right to update, change, or discontinue memberships at any time. We reserve the right to terminate memberships at any time due to failed payments or inappropriate behavior by you or a secondary member on your membership. Memberships are charged automatically and monthly. Each month the member is entitled to one included massage, as well as additional purchased at the same price.
Membership Pricing- $110/60 minutes, $150/90 minutes
Packages do not expire. We do allow clients in the same household to share packages. Packages are non-refundable
Package Pricing:
3 60-minute $330
5 60-minute $550
3 90-minute $450
5 90-minute $750